Refund policy

IVARO Return & Refund Policy

At IVARO, we want every customer to enjoy a smooth and trusted shopping experience.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:
• The item must be in the same condition that you received it
• The item must be unused and unworn
• The item must include original packaging and accessories when applicable
• Proof of purchase or order confirmation is required

To start a return, please contact us at:

ahabib7@gmail.com

Please note that return instructions and the return address will be provided after your return request is reviewed and approved by IVARO support.

Items sent back without requesting a return approval first may not be accepted.

Damages and Issues

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with:
• Your order number
• A description of the issue
• Photos or videos showing the problem

Our support team will review the case and help resolve the issue.

Non-Returnable Items

Certain items cannot be returned, including:
• Items damaged due to misuse
• Items missing original packaging
• Items showing signs of use
• Personalized or customized products

Exchanges

The fastest way to exchange an item is to contact IVARO support. Once the return is approved, we will guide you through the exchange process.

Refunds

Once your return is received and inspected, we will notify you if the refund has been approved.

If approved, the refund will be processed back to your original payment method.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

Order Cancellation

Orders may be cancelled before processing or shipment begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Us

For any return or refund questions, please contact:

ahabib7@gmail.com

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